{"id":22897,"date":"2023-09-19T02:50:01","date_gmt":"2023-09-19T06:50:01","guid":{"rendered":"https:\/\/alexemstudio.com\/privacy-policy\/"},"modified":"2026-10-21T11:47:00","modified_gmt":"2026-10-21T15:47:00","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/alexemstudio.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22897\" class=\"elementor elementor-22897 elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc8d88 e-flex e-con-boxed e-con e-parent\" data-id=\"9bc8d88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#111111\" class=\"elementor-element elementor-element-f6a40fc elementor-widget elementor-widget-heading\" data-id=\"f6a40fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#1A1917\" class=\"elementor-element elementor-element-e663ccf elementor-widget elementor-widget-heading\" data-id=\"e663ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Your Personal Information &amp; This Website<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4949106 elementor-widget elementor-widget-spacer\" data-id=\"4949106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-059fcc6 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"059fcc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<pre>Last updated: October 21, 2026\n<\/pre><h4>Introduction<\/h4>\n<p>Thank you for your trust in us. At Alexem Studio, we are committed to protecting the personal information of our visitors, clients, and the people we work with. This policy explains what information we collect, why we collect it, where it is stored, with whom it is shared, and what your rights are\u2014whether you\u2019re using our website or engaging our design, web, and marketing services.  <\/p>\n<p>Alexem Studio Inc. is headquartered in Quebec. We comply with the <strong>Act respecting the protection of personal information in the private sector<\/strong> (<strong>Bill 25<\/strong>) and, when required by a mandate, with the Act respecting health information and social services.  <\/p>\n<p>We may modify this policy at any time. The current version is posted on this page, along with the date of the last update. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-6b0f3a1 elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"6b0f3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Privacy Officer<\/h4>\n<p>The Privacy Officer at Alexem Studio Inc. is <strong>Alexandra Emond, President<\/strong>. She ensures compliance with this policy, responds to requests for access and correction, and handles complaints.  <\/p>\n<ul><li>Email: <a href=\"mailto:hello@alexemstudio.com\">hello@alexemstudio.com<\/a><\/li><li>Phone: 514 621-2411<\/li><li>Address: 59 Madrid Street, Candiac, Quebec J5R 5Z9<\/li><\/ul>\n<h4>Visitor Responsibility<\/h4>\n<p>By using the <strong>alexemstudio.com<\/strong> website, you agree to this policy. Our website may contain links to other websites that we do not operate. This policy does not cover those websites or the practices of those third parties.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-92b0813 elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"92b0813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Nature of the Information<\/h4>\n<h6>Non-Personal Information<\/h6>\n<p>Usage information is collected for all visitors on an anonymous basis: IP address, frequency and times of visits, pages viewed, and approximate city. This information is collected by <a href=\"https:\/\/analytics.google.com\/\">Google Analytics<\/a>, with your consent, and is used solely to understand how the site is used and to improve it. <\/p>\n<h6>Personal Information<\/h6>\n<p>Depending on your relationship with us, we may collect: your name, your company name, your address, your phone number, your email address, your billing and payment information, the content of your requests and our communications, as well as the information necessary to fulfill an assignment.<\/p>\n<p>No personal information is collected without your knowledge. We collect only what is necessary for the purposes described below. <\/p>\n<h6>Cookies<\/h6>\n<p>We use <a href=\"https:\/\/www.cookieyes.com\/\">CookieYes<\/a> to manage your consent to cookies. Non-essential cookies are only set with your consent. For more information, please see our <a href=\"https:\/\/alexemstudio.com\/en\/cookie-policy\/\">Cookie Policy<\/a>.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-6a20c5c elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"6a20c5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>When Do We Collect Your Information?<\/h4>\n<ul><li>When you accept or configure cookies upon arriving at the site.<\/li><li>When you fill out our <a href=\"https:\/\/alexemstudio.com\/en\/enquire-graphic-web-design\/\">contact form<\/a> or schedule an appointment with us.<\/li><li>When you accept a quote, sign an agreement, or pay an invoice\u2014either on our management platform or through QuickBooks.<\/li><li>When you download a free resource or subscribe to our newsletter.<\/li><li>When you interact with our social media accounts (Instagram, Facebook, Pinterest, TikTok) or with our posts elsewhere (Google, Medium).<\/li><li>When you do business with Alexem Studio as a client, or when you participate in a project for one of our clients.<\/li><\/ul>\n<h4>Why We Use Your Information<\/h4>\n<ul><li>To respond to your requests, prepare proposals, and carry out the projects you entrust to us.<\/li><li>To manage business relationships: billing, payments, project tracking, and post-delivery service.<\/li><li>To send you our newsletter, if you have given your consent. You can unsubscribe at any time by clicking the link at the bottom of each email. <\/li><li>To improve our website and services based on usage statistics.<\/li><li>To comply with our legal, accounting, and tax obligations.<\/li><\/ul>\n<p>We do not sell your information, nor do we use it for targeted advertising. If you leave us a testimonial, we may publish it on our website, social media, and promotional materials. We may showcase projects completed by Alexem Studio for portfolio purposes, subject to the agreements entered into with each client.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-c13ba33 elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"c13ba33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Match Records<\/h4>\n<p>Our video conference and phone meetings are recorded and transcribed for note-taking and case tracking purposes, using transcription tools whose servers are located outside of Quebec. The recording tool is visible during the meeting. If you prefer not to be recorded, please let us know at the beginning of the meeting, and we will stop the recording. Recordings are deleted when they are no longer needed.   <\/p>\n<h4>Artificial Intelligence<\/h4>\n<p>We use the AI assistant Claude (Anthropic) through an organizational account\u2014whose data is not used to train models\u2014for writing, analysis, coding, and project tracking. All results are verified by a person before being used or delivered. No decisions regarding you are made entirely by automated means. If you prefer that artificial intelligence not be used in your project, please let us know in writing: we will respect your choice.   <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-0d914f0 elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"0d914f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Where Is Your Information Stored?<\/h4>\n<p>The websites we host for our clients, as well as our management platform, are hosted on a server located in Quebec (OVH, Beauharnois).<\/p>\n<p>For our day-to-day operations, we use cloud-based tools whose servers are located outside of Quebec, primarily in the United States and the European Union: Google Workspace (email and documents), ClickUp (project management), Slack (communications), QuickBooks (billing), Mailchimp (newsletter), Figma and Adobe (design), Claude (artificial intelligence), Gemini and Notta (meeting transcription). Before entrusting personal information to these tools, we assessed privacy-related factors, as required by Bill 25, and we rely on these providers\u2019 contractual security and confidentiality guarantees. Some members of our team may work from outside Quebec, under the same security conditions.  <\/p>\n<p>Health information and sensitive information are never processed using these tools without a specific written agreement with the client in question.<\/p>\n<h4>Who We Share Your Information With<\/h4>\n<p>We do not share your personal information with any third party without your consent, except:<\/p>\n<ul><li>to the suppliers listed above, who process them on our behalf and solely for the purposes of providing their services;<\/li><li>to our accountants, legal advisors, and insurers, when necessary;<\/li><li>to a public authority, when required by law.<\/li><\/ul>\n<p>Every member of our team\u2014whether an employee or a consultant\u2014has signed a confidentiality agreement. Engagements involving sensitive information are subject to a separate confidentiality agreement specific to that engagement. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-bd26901 elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"bd26901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Security<\/h4>\n<p>We protect your information using measures appropriate to its sensitivity: named accounts, two-factor authentication, encrypted connections, access limited to those who need it, backups, and access logging. In the event of a privacy incident that poses a risk of serious harm, we notify the Commission d\u2019acc\u00e8s \u00e0 l\u2019information and the individuals concerned, and we maintain a record of such incidents. <\/p>\n<h4>How long do we keep them?<\/h4>\n<ul><li>Customer information: for the duration of the business relationship, and thereafter for the period required by our accounting and tax obligations (seven years).<\/li><li>Unaccepted contact requests and proposals: no more than two years.<\/li><li>Newsletter: until you unsubscribe.<\/li><li>Records of meetings: until they are no longer needed for the mandate.<\/li><\/ul>\n<p>Once these purposes have been fulfilled, we securely destroy the information or anonymize it.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"axm-al-d-left elementor-element elementor-element-9c43c57 elementor-widget elementor-widget-text-editor\" data-dce-text-color=\"#1A1917\" data-id=\"9c43c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Your Rights<\/h4>\n<ul><li><strong>Access and Correction:<\/strong> You may request to review the information we have about you and have it corrected.<\/li><li><strong>Withdrawal of Consent:<\/strong> You may withdraw your consent at any time, including for the newsletter and cookies.<\/li><li><strong>Deletion:<\/strong> You may request that your information be deleted, subject to our legal obligations to retain it.<\/li><li>Data <strong>Portability:<\/strong> You may request a copy of the information you have provided to us in a structured, commonly used, machine-readable format.<\/li><\/ul>\n<p>To exercise these rights, please fill out the <a href=\"#formulaire\">form<\/a> below or email <a href=\"mailto:hello@alexemstudio.com\">hello@alexemstudio.com<\/a>. We will respond within thirty (30) days. <\/p>\n<h4>Complaints<\/h4>\n<p>If you have a complaint regarding the processing of your personal information, please submit it in writing to the data protection officer at <a href=\"mailto:hello@alexemstudio.com\">hello@alexemstudio.com<\/a>. We will acknowledge receipt of your complaint, review it, and respond in writing with a detailed explanation within thirty (30) days. If you are not satisfied with our response, you may contact the <a href=\"https:\/\/www.cai.gouv.qc.ca\/\">Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec<\/a>.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64eafdd e-flex e-con-boxed e-con e-parent\" data-id=\"64eafdd\" data-element_type=\"container\" data-e-type=\"container\" id=\"formulaire\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#111111\" class=\"elementor-element elementor-element-6858f57 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"6858f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request to Delete Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-674f4df elementor-mobile-button-align-stretch text-shadow elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"674f4df\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Request to Delete Data\" aria-label=\"Request to Delete Data\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"22897\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"674f4df\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Alexem Studio |\u00a0Design &amp; Web\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_b1073c9 elementor-col-100 recaptcha_v3-bottomleft\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_b1073c9\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LeD3K8ZAAAAAFBYT3o1KNVDIQluLYjQR9zhjRjy\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomleft\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-prenom elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-prenom\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[prenom]\" id=\"form-field-prenom\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"First Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_76d5aa7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_76d5aa7\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_76d5aa7]\" id=\"form-field-field_76d5aa7\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Company\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_c6d3627 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c6d3627\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_c6d3627]\" id=\"form-field-field_c6d3627\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"vous@votrecourriel.com\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_f7443c2 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f7443c2\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tConsent\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_f7443c2]\" id=\"form-field-field_f7443c2\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_f7443c2\">I would like Alexem Studio to delete all personal data collected about me from its systems<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit the request<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='en' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Your Personal Information &amp; This Website Last updated: October 21, 2026 Introduction Thank you for your trust in us. At Alexem Studio, we are committed to protecting the personal information of our visitors, clients, and the people we work with. This policy explains what information we collect, why we collect it, where it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29180,"parent":0,"menu_order":999,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22897","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy \u2756 Alexem Studio - Graphic Design &amp; Websites<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy \u2756 Alexem Studio - Graphic Design &amp; Websites\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy Your Personal Information &amp; This Website Last updated: October 21, 2026 Introduction Thank you for your trust in us. 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