{"id":37538,"date":"2025-09-24T18:44:58","date_gmt":"2025-09-24T22:44:58","guid":{"rendered":"https:\/\/alexemstudio.com\/?page_id=37538"},"modified":"2026-10-04T17:40:24","modified_gmt":"2026-10-04T21:40:24","slug":"sla-banks-plans-volume","status":"publish","type":"page","link":"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-banks-plans-volume\/","title":{"rendered":"Banks, plans and volume-based agreements"},"content":{"rendered":"<style>.ax-contrat{--ink:#111;--muted:#5b5b5b;--line:#e6e2dc;--cream:#f8f8f8;--accent:#ffa1fd;--accent-pale:#ffe8ff;max-width:1180px;margin:0 auto;padding:64px 24px 96px;color:var(--ink);font-size:17px;line-height:1.7}\n.ax-contrat *{box-sizing:border-box}\n.ax-head{border-bottom:1px solid var(--line);padding-bottom:32px;margin-bottom:48px}\n.ax-head .ax-kicker{text-transform:uppercase;letter-spacing:.12em;font-size:13px;color:var(--ink);font-weight:600;margin:0 0 8px}\n.ax-head h1{margin:0 0 16px}\n.ax-head p{max-width:720px;color:var(--muted);margin:0}\n.ax-grid{display:grid;grid-template-columns:260px minmax(0,1fr);gap:64px;align-items:start}\n.ax-toc{position:sticky;top:190px;padding-left:14px;margin-left:-14px;font-size:14px;line-height:1.4;max-height:calc(100vh - 210px);overflow:auto;padding-right:8px}\n.ax-toc h3{font-size:12px;text-transform:uppercase;letter-spacing:.12em;color:var(--ink);font-weight:600;margin:0 0 12px}\n.ax-toc ul{list-style:none;margin:0 0 28px;padding:0}\n.ax-toc li{margin:0}.ax-toc h3 a.ax-h{display:inline;padding:0;border:0;background:none;color:inherit}.ax-toc h3 a.ax-h:hover{text-decoration:underline}\n.ax-toc a{display:block;position:relative;padding:5px 0;color:var(--ink);text-decoration:none}.ax-toc a[href^=\"#\"]{display:grid;grid-template-columns:30px minmax(0,1fr);align-items:baseline}\n.ax-toc a:hover .t,.ax-toc a.ax-x:hover{text-decoration:underline;text-underline-offset:3px}.ax-toc a.is-active::before{content:\"\";position:absolute;left:-14px;top:6px;bottom:6px;width:2px;background:var(--accent)}.ax-toc a.ax-x::after{content:\" \u2192\"}\n.ax-toc a .n{font-weight:600;color:var(--ink)}\n.ax-toc em,.ax-art h5 em{font-style:normal;font-size:11px;text-transform:uppercase;letter-spacing:.08em;background:var(--accent);color:#000;padding:2px 6px;border-radius:3px;vertical-align:middle;margin-left:4px}\n.ax-main{max-width:740px}\n.ax-art{padding:8px 0 36px;margin-bottom:36px;border-bottom:1px solid var(--line);scroll-margin-top:170px}\n.ax-art h5{margin:0 0 16px}\n.ax-art h6{margin:24px 0 8px}\n.ax-art p{margin:0 0 14px}\n.ax-art ul{margin:0 0 14px;padding-left:22px}\n.ax-art li{margin-bottom:10px}\n.ax-art mark{background:var(--accent-pale);color:inherit;padding:0 2px}\n.ax-new{background:var(--cream);padding:28px 28px 20px;border:1px solid var(--line);border-radius:6px}\n.ax-bref{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:0 0 20px}\n.ax-bref strong{font-size:12px;text-transform:uppercase;letter-spacing:.1em;margin-right:4px}\n.ax-bref span{background:#fff;border:1px solid var(--line);border-radius:999px;padding:4px 12px;font-size:14px}\n.ax-spec{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;list-style:none;padding:0!important;margin:16px 0 0}\n.ax-spec li{margin:0}\n.ax-spec a{display:block;height:100%;padding:16px 18px;border:1px solid var(--line);border-radius:6px;text-decoration:none;color:var(--ink);font-size:15px;line-height:1.4;background:#fff}\n.ax-spec a:hover{border-color:var(--ink)}\n.ax-spec a::after{content:\" \u2192\"}\n@media (max-width:900px){.ax-grid{grid-template-columns:1fr;gap:24px}.ax-toc{position:static;max-height:none;border:1px solid var(--line);border-radius:6px;padding:16px}.ax-contrat{padding-top:40px;font-size:16px}.ax-new{padding:20px 16px 12px}}\n<\/style><div class=\"ax-contrat\"><header class=\"ax-head\"><p class=\"ax-kicker\">Contrat de services sp\u00e9cifique \u00b7 Version d\u2019octobre 2026<\/p><h1>Banques, plans et ententes bas\u00e9es sur le volume d\u2019heures<\/h1><p>Ce contrat s\u2019applique conjointement avec le <a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">contrat de services g\u00e9n\u00e9ral<\/a>. En cas de divergence, il pr\u00e9vaut pour le domaine vis\u00e9.<\/p><\/header><div class=\"ax-grid\"><nav class=\"ax-toc\" aria-label=\"Sommaire\"><h3>Ce contrat<\/h3><ul><li><a href=\"#art-1\"><span class=\"n\">1<\/span><span class=\"t\">Objet<\/span><\/a><\/li><li><a href=\"#art-2\"><span class=\"n\">2<\/span><span class=\"t\">Port\u00e9e des services inclus<\/span><\/a><\/li><li><a href=\"#art-3\"><span class=\"n\">3<\/span><span class=\"t\">Obligations d\u2019Alexem Studio<\/span><\/a><\/li><li><a href=\"#art-4\"><span class=\"n\">4<\/span><span class=\"t\">Responsabilit\u00e9s du client<\/span><\/a><\/li><li><a href=\"#art-5\"><span class=\"n\">5<\/span><span class=\"t\">Conditions, dur\u00e9e et r\u00e9siliation<\/span><\/a><\/li><li><a href=\"#art-6\"><span class=\"n\">6<\/span><span class=\"t\">Acceptation<\/span><\/a><\/li><\/ul><h3>Contrat g\u00e9n\u00e9ral<\/h3><ul><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">Contrat de services g\u00e9n\u00e9ral<\/a><\/li><\/ul><h3>Autres contrats sp\u00e9cifiques<\/h3><ul><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-web-design\/\">Conception web<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-hosting-e-mail-domain-and-website-management\/\">Gestion d\u2019h\u00e9bergement, de courriels, de domaines et de sites web<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-graphic-design-video-and-illustration\/\">Conception graphique, vid\u00e9o et illustration<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-development-or-redesign-of-visual-identity-branding\/\">D\u00e9veloppement ou refonte d\u2019identit\u00e9 visuelle (branding)<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-writing-editing-translation-and-content-optimization\/\">R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-content-organic-social-media-newsletters\/\">Gestion et production de contenu organique (m\u00e9dias sociaux, infolettres, site web)<\/a><\/li><\/ul><\/nav><main class=\"ax-main\"><section id=\"art-1\" class=\"ax-art\"><h5>1. Objet<\/h5><p>Le pr\u00e9sent contrat d\u00e9finit les conditions applicables aux banques, plans et volume d\u2019heures annuels garantis offerts par Alexem Studio Inc (ci-apr\u00e8s <span>\u00ab Alexem Studio \u00bb). Ces formules permettent au client d\u2019acc\u00e9der aux services de conception graphique, web, branding, r\u00e9daction, illustration et production de contenu sur une base flexible et prioritaire. En achetant une banque, un plan ou un volume d\u2019heures garanti, ou en autorisant de toute autre mani\u00e8re le d\u00e9but des travaux (notamment par une confirmation verbale ou \u00e9crite, y compris par courriel), le client accepte de se conformer int\u00e9gralement au pr\u00e9sent contrat. <\/span><\/p><\/section><section id=\"art-2\" class=\"ax-art\"><h5>2. Port\u00e9e des services inclus<\/h5><p>Les banques, plans et volumes d\u2019heures donnent acc\u00e8s \u00e0:<\/p><ul><li>Des services diversifi\u00e9s (graphisme, web, branding, r\u00e9daction, illustration, contenu organique).<\/li><li>La flexibilit\u00e9 d\u2019utiliser les heures pour diff\u00e9rents types de mandats.<\/li><li>Une disponibilit\u00e9 prioritaire de l\u2019\u00e9quipe d\u2019Alexem Studio.<\/li><li>Des tarifs pr\u00e9f\u00e9rentiels par rapport au taux horaire standard.<\/li><\/ul><h6>Exclusions:<\/h6><ul><li>Aucun devis forfaitaire ni soumission d\u00e9taill\u00e9e ne s\u2019applique dans le cadre des banques, plans ou volumes d\u2019heures.<\/li><li>Les services non couverts par Alexem Studio ou relevant d\u2019un contrat sp\u00e9cifique doivent faire l\u2019objet d\u2019un mandat distinct.<\/li><\/ul><\/section><section id=\"art-3\" class=\"ax-art\"><h5>3. Obligations d\u2019Alexem Studio<\/h5><p>Alexem Studio s\u2019engage \u00e0:<\/p><ul><li>Fournir les services demand\u00e9s dans la limite des heures disponibles.<\/li><li>Consigner l\u2019utilisation des heures dans un suivi partag\u00e9 avec le client.<\/li><li>Informer le client lorsque la banque, le plan ou le volume d\u2019heures arrive \u00e0 \u00e9ch\u00e9ance ou \u00e0 \u00e9puisement.<\/li><\/ul><\/section><section id=\"art-4\" class=\"ax-art\"><h5>4. Responsabilit\u00e9s du client<\/h5><p>Le client doit:<\/p><ul><li>R\u00e9gler les paiements selon la formule choisie:<ul><li><strong>Banque d\u2019heures:<\/strong> paiement int\u00e9gral avant le d\u00e9but des travaux.<\/li><li><strong>Plan d\u2019heures:<\/strong> paiements mensuels automatiques par carte de cr\u00e9dit.<\/li><li><strong>Volume annuel garanti:<\/strong> paiement selon l\u2019\u00e9ch\u00e9ance pr\u00e9vu.<\/li><\/ul><\/li><\/ul><\/section><section id=\"art-5\" class=\"ax-art\"><h5>5. Conditions, dur\u00e9e et r\u00e9siliation<\/h5><ul><li>Les <strong>banques d\u2019heures <\/strong>sont valable un (1) an \u00e0 compter de la date de paiement. Les heures non utilis\u00e9es expirent apr\u00e8s ce d\u00e9lai.<\/li><li>Les <strong>plans d\u2019heures<\/strong> sont en vigueur pour une p\u00e9riode de un (1) an \u00e0 compter du premier mois actif d\u00e9cid\u00e9 (ex. 1<sup>er<\/sup> janvier au 31 d\u00e9cembre). Les heures incluses doivent \u00eatre utilis\u00e9es durant l\u2019ann\u00e9e du plan. Les heures non utilis\u00e9es \u00e0 l\u2019\u00e9ch\u00e9ance peuvent \u00eatre report\u00e9es uniquement si le plan est reconduit pour une nouvelle p\u00e9riode.<\/li><li>Les <strong>volumes annuels garantis<\/strong> sont calcul\u00e9s sur une base de douze (12) mois. <\/li><\/ul><p><strong>Conditions financi\u00e8res particuli\u00e8res<\/strong><\/p><ul><li>Des rabais sp\u00e9cifiques sur le taux horaire sont d\u00e9finis pour chaque banque, plan ou entente de volume.<\/li><li>Si des heures suppl\u00e9mentaires sont consomm\u00e9es au-del\u00e0 du volume initial, Alexem Studio peut, \u00e0 sa discr\u00e9tion, appliquer le m\u00eame taux pr\u00e9f\u00e9rentiel tant que l\u2019entente reste en vigueur. <\/li><li>Les banques d\u2019heures sont non remboursables. Les plans et ententes sont soumises \u00e0 une clause de r\u00e9siliation. <\/li><\/ul><p><strong>R\u00e9siliation<\/strong><\/p><ul><li>Alexem Studio peut suspendre ou r\u00e9silier une banque, un plan. ou une entente en cas de non-paiement, de d\u00e9faut contractuel ou de violation des obligations du client.<\/li><li>En cas de r\u00e9siliation anticip\u00e9e par le client d\u2019un plan ou d\u2019une entente, les heures utilis\u00e9es et frais engag\u00e9s restent dus. Le rabais appliqu\u00e9 sur les heures d\u00e9j\u00e0 consomm\u00e9es est annul\u00e9: un ajustement r\u00e9troactif est alors factur\u00e9 pour ramener ces heures au taux horaire standard.<\/li><\/ul><\/section><section id=\"art-6\" class=\"ax-art\"><h5>6. Acceptation<\/h5><p>En achetant une banque, un plan ou un volume d\u2019heures aupr\u00e8s d\u2019Alexem Studio, le client reconna\u00eet:<\/p><ul><li>Avoir pris connaissance du pr\u00e9sent contrat et l\u2019accepter dans son int\u00e9gralit\u00e9.<\/li><li>Avoir pris connaissance et accepter le <span>\u00ab Contrat de services (SLA) \u2013 G\u00e9n\u00e9ral \u00bb, lequel fait partie int\u00e9grante des pr\u00e9sentes. <\/span><\/li><li>Avoir pris connaissance et, le cas \u00e9ch\u00e9ant, accepter les autres contrats sp\u00e9cifiques applicables \u00e0 ses mandats pouvant \u00eatre effectu\u00e9s dans le cadre d\u2019un plan, d\u2019une banque ou d\u2019une entente de volume (ex. conception web, branding, contenu graphique, r\u00e9daction, etc.), lesquels pr\u00e9valent dans leurs domaines respectifs.<\/li><\/ul><\/section><section id=\"autres\" class=\"ax-art\" style=\"border-bottom:0\"><h5>Contrat g\u00e9n\u00e9ral et autres contrats sp\u00e9cifiques<\/h5><ul class=\"ax-spec\"><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">Contrat de services g\u00e9n\u00e9ral<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-web-design\/\">Conception web<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-hosting-e-mail-domain-and-website-management\/\">Gestion d\u2019h\u00e9bergement, de courriels, de domaines et de sites web<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-graphic-design-video-and-illustration\/\">Conception graphique, vid\u00e9o et illustration<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-development-or-redesign-of-visual-identity-branding\/\">D\u00e9veloppement ou refonte d\u2019identit\u00e9 visuelle (branding)<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-writing-editing-translation-and-content-optimization\/\">R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-content-organic-social-media-newsletters\/\">Gestion et production de contenu organique (m\u00e9dias sociaux, infolettres, site web)<\/a><\/li><\/ul><\/section><\/main><\/div><\/div><script nowprocket=\"\" data-cfasync=\"false\">(function(){var a=[].slice.call(document.querySelectorAll('.ax-toc a[href^=\"#\"]'));var s=a.map(function(x){return document.getElementById(x.getAttribute('href').slice(1))});a.forEach(function(x,k){x.addEventListener('click',function(ev){ev.preventDefault();ev.stopImmediatePropagation();var y=s[k].getBoundingClientRect().top+window.scrollY-170;var h=document.documentElement,o=h.style.scrollBehavior;h.style.scrollBehavior='auto';window.scrollTo(0,y);h.style.scrollBehavior=o;u();history.replaceState(null,'','#'+s[k].id);},true)});function u(){var y=window.scrollY+200,i=0;s.forEach(function(e,k){if(e&&e.getBoundingClientRect().top+window.scrollY<=y)i=k});a.forEach(function(x,k){x.classList.toggle('is-active',k===i)})}window.addEventListener('scroll',u,{passive:true});u();})();<\/script>","protected":false},"excerpt":{"rendered":"<p>Contrat de services sp\u00e9cifique \u00b7 Version d\u2019octobre 2026 Banques, plans et ententes bas\u00e9es sur le volume d\u2019heures Ce contrat s\u2019applique conjointement avec le contrat de services g\u00e9n\u00e9ral. En cas de divergence, il pr\u00e9vaut pour le domaine vis\u00e9. Ce contrat 1Objet 2Port\u00e9e des services inclus 3Obligations d\u2019Alexem Studio 4Responsabilit\u00e9s du client 5Conditions, dur\u00e9e et r\u00e9siliation 6Acceptation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29180,"parent":22887,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37538","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Level Agreement (SLA) Design &amp; websites | Alexem Studio<\/title>\n<meta name=\"description\" content=\"Service level agreement between Alexem Studio and its clients. 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