{"id":37767,"date":"2025-09-24T18:44:59","date_gmt":"2025-09-24T22:44:59","guid":{"rendered":"https:\/\/alexemstudio.com\/graphic-design-video-and-illustration\/"},"modified":"2026-05-05T17:10:11","modified_gmt":"2026-05-05T21:10:11","slug":"sla-graphic-design-video-and-illustration","status":"publish","type":"page","link":"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-graphic-design-video-and-illustration\/","title":{"rendered":"Graphic design, video and illustration"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"37767\" class=\"elementor elementor-37767 elementor-37543\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f71c264 e-con-full e-flex e-con e-parent\" data-id=\"f71c264\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a57740b elementor-widget elementor-widget-text-editor\" data-id=\"a57740b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>1. Purpose<\/h5><p>This Service Agreement defines the terms and conditions applicable to the graphic design, video production and illustration services provided by Alexem Studio Inc.   <span style=\"font-weight: 400;\">&#8220;Alexem Studio&#8221;). By accepting a quote or commissioning Alexem Studio for a graphic design video or illustration project, the customer agrees to be bound by this agreement in its entirety.   <\/span><\/p><h5>2. Scope of included services<\/h5><p>Graphic design, video and illustration services include:<\/p><ul><li>Original creation of visuals, illustrations, computer graphics and animations<\/li><li>Design of graphic material for print or digital use<\/li><li>Production and editing of promotional videos or vignettes (motion design, animation, simple editing)<\/li><li>The use of licensed resources (images, fonts, music, videos, icons, textures, templates)<\/li><li>A combination of original creations and external resources, depending on the budget and scope of the mandate<\/li><li>Delivery of the final files in the agreed formats (PDF, PNG, AI, PSD, MP4, etc.).<\/li><\/ul><p>Any services not specified in the accepted tender must be the subject of a separate order.<\/p><h5>3. Obligations of Alexem Studio<\/h5><p>Alexem Studio is committed to:<\/p><ul><li>Provide professional creations that comply with accepted specifications<\/li><li>Use only original or legally licensed materials<\/li><li>Hand over the final files once the project is completed<\/li><li>Transfer to the customer the exclusive right to use the final creations, once the project has been paid for in full.<\/li><\/ul><p><strong>Commitment of means and good faith:<\/strong><\/p><p>Services are rendered with an obligation of means, in good faith, according to the knowledge, skills and information available at the time of the project. Alexem Studio cannot guarantee or be held responsible for defects, problems or risks beyond its reasonable knowledge, beyond its competence or beyond an explicit request from the customer to manage them. <\/p><h5>4. Customer&#8217;s responsibilities<\/h5><p>The customer must:  <\/p><ul><li>Provide clear and precise information on the content or material to be produced<\/li><li>Provide any mandatory elements you wish to be integrated (logos, internal photos, raw videos, slogans, texts, data)<\/li><li>Guarantee that it holds the rights to all content transmitted (images, videos, music, fonts, text)<\/li><li>Be available and collaborative at all times with Alexem Studio in order to proofread, validate the accuracy of content before publication and verify and approve deliverables within a reasonable timeframe, as agreed or prescribed by Alexem Studio.<\/li><\/ul><p><strong>Specific responsibilities:<\/strong><\/p><ul><li>Digital proofs are systematically sent to the customer for validation. An affirmative e-mail response constitutes official approval. <\/li><li>Color printed proofs can be supplied on request, subject to lead times and additional charges.<\/li><li>Normal variations in colors, inks or stocks due to printing processes are considered acceptable and are not the responsibility of Alexem Studio.<\/li><li>The customer is responsible for all claims relating to materials supplied by him.<\/li><\/ul><h5>5. External tools and licensed resources<\/h5><p>Depending on the budget and scope of the mandate, Alexem Studio may use external services or generative artificial intelligence tools.  <span style=\"font-weight: 400;\">(e.g. DALL-E, Adobe Firefly, MidJourney, Artlist, licensed image, music, video or illustration banks). These tools are used in a professional manner and in accordance with the terms and conditions of their suppliers. The customer acknowledges that their use does not confer worldwide exclusivity, and that the rights to use the final deliverable are limited to the conditions laid down by these platforms.  <\/span><\/p><p><strong>About fonts:<\/strong><\/p><ul><li>Alexem Studio integrates only royalty-free or commercially-licensed fonts into its designs.<\/li><li>When the quotation includes a right of transfer, Alexem Studio may transfer to the customer a license of use limited to the deliverables delivered (e.g. logo, graphic charter, website).  <\/li><li>Unless specifically provided for in the quotation, font licenses offered or suggested for direct use by the customer (installation on the customer&#8217;s computers, software or internal systems) are excluded and remain the responsibility of the customer.<\/li><\/ul><h5>6. Intellectual property<\/h5><ul><li>Source files, sketches, mock-ups, montages and concepts remain the property of Alexem Studio until full payment has been received.<\/li><li>After payment, the customer receives an exclusive right to use the final creations delivered, for the intended purposes.<\/li><li>The customer acknowledges that he cannot claim worldwide exclusivity on elements from external banks or generative tools.<\/li><\/ul><h5>7. Errors and omissions<\/h5><ul><li>Alexem Studio takes every reasonable precaution to deliver quality work.<\/li><li>In the event of human or technical error, its liability is limited to correcting the error within a reasonable time.<\/li><li>Alexem Studio cannot be held responsible for errors or defects not reported by the customer during the validation process, nor for problems not detectable or known at the time of delivery.<\/li><li>Once approved, any requested modifications will incur additional delays and costs. If production has already started, the customer assumes the full initial cost as well as the cost of new production. <\/li><li>Normal variations in colors, inks, papers or printing supports between a digital proof and the final result are considered acceptable and are not the responsibility of Alexem Studio.<\/li><li>Any errors discovered after printing or production remain the responsibility of the customer, and any reprints or corrections are at the customer&#8217;s expense.  <\/li><li>Any indirect loss (loss of income, damage to reputation, loss of clientele) is excluded.  <\/li><\/ul><h5>8. Limitation of liability<\/h5><p>Alexem Studio cannot be held responsible for:<\/p><ul><li>Unauthorized use by the customer of graphics, videos or music supplied by the customer.<\/li><li>Any third-party claim relating to material transmitted by the customer<\/li><li>Use of these creations outside their intended context (modification by a third party, unauthorized reuse)<\/li><li>Rendering differences between validated digital proofs and final printing results, which depend on industrial processes beyond our control.<\/li><li>The commercial, financial or reputational impact of the visuals or videos created<\/li><\/ul><p>In all circumstances, Alexem Studio&#8217;s liability, if any, is strictly limited to the amount paid by the customer for the graphic design, video or illustration mandate in the six (6) months preceding the incident.<\/p><h5>9. Force majeure<\/h5><p><span style=\"font-weight: 400;\">Alexem Studio cannot be held responsible for any delay or failure in performance caused by an event beyond its control, including natural disasters, generalized power failures, strikes, pandemics or third-party supplier failures.<\/span><\/p><h5>10. Duration<\/h5><p>This contract is in force from the date of signature until full performance of the services, unless terminated in accordance with the terms of the Service Contract &#8211; General.<\/p><h5>11. Acceptance<\/h5><p>By accepting a graphic design, video or illustration quote from Alexem Studio, the customer acknowledges:<\/p><ul><li>Have read <span style=\"font-weight: 400;\">and accepted<\/span> this <span style=\"font-weight: 400;\">&#8220;Graphic design, video and illustration&#8221;<\/span> service contract in <span style=\"font-weight: 400;\">its entirety<\/span><\/li><li>Have read and accepted the <span style=\"font-weight: 400;\">&#8220;Service Level Agreement (SLA) &#8211; General&#8221;, which forms an integral part of the present document<\/span> <\/li><li>Have read and, where applicable, accepted the other specific service contracts applicable to its mandate (e.g. Web design; Branding; Copywriting\/SEO; Organic content management and production), which take precedence over their respective domains.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc8b9e elementor-widget elementor-widget-heading\" data-id=\"ecc8b9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SPECIFIC SERVICE CONTRACTS (SLA)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5100d2c elementor-list-item-link-inline elementor-align-start elementor-icon-list--layout-traditional elementor-widget elementor-widget-global elementor-global-37829 elementor-global-37524 elementor-widget-icon-list\" data-id=\"5100d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/web-design-terms\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Banks, plans and volume-based agreements<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/web-design-terms\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">WEB DESIGN<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/hosting-e-mail-domain-and-website-management\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">HOSTING, E-MAIL, DOMAIN AND WEBSITE MANAGEMENT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/graphic-design-video-and-illustration\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">GRAPHIC DESIGN, VIDEO AND ILLUSTRATION<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/development-or-redesign-of-visual-identity-branding\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">DEVELOPMENT OR REDESIGN OF VISUAL IDENTITY (BRANDING)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/writing-editing-translation-and-content-optimization\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">WRITING, EDITING, TRANSLATION AND CONTENT OPTIMIZATION<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/management-and-production-of-organic-content-social-media-newsletters-website\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">MANAGEMENT AND PRODUCTION OF ORGANIC CONTENT (SOCIAL MEDIA, NEWSLETTERS, WEBSITE)<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Purpose This Service Agreement defines the terms and conditions applicable to the graphic design, video production and illustration services provided by Alexem Studio Inc. &#8220;Alexem Studio&#8221;). By accepting a quote or commissioning Alexem Studio for a graphic design video or illustration project, the customer agrees to be bound by this agreement in its entirety. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29180,"parent":22887,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37767","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Level Agreement (SLA) Design &amp; websites | Alexem Studio<\/title>\n<meta name=\"description\" content=\"Service level agreement between Alexem Studio and its clients. 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