{"id":37767,"date":"2025-09-24T18:44:59","date_gmt":"2025-09-24T22:44:59","guid":{"rendered":"https:\/\/alexemstudio.com\/graphic-design-video-and-illustration\/"},"modified":"2026-10-04T18:01:47","modified_gmt":"2026-10-04T22:01:47","slug":"sla-graphic-design-video-and-illustration","status":"publish","type":"page","link":"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-graphic-design-video-and-illustration\/","title":{"rendered":"Graphic design, video and illustration"},"content":{"rendered":"<style>\n.ax-contrat{--ink:#111;--muted:#5b5b5b;--line:#e6e2dc;--cream:#f8f8f8;--accent:#ffa1fd;--accent-pale:#ffe8ff;max-width:1180px;margin:0 auto;padding:64px 24px 96px;color:var(--ink);font-size:17px;line-height:1.7}\n.ax-contrat *{box-sizing:border-box}\n.ax-head{border-bottom:1px solid var(--line);padding-bottom:32px;margin-bottom:48px}\n.ax-head .ax-kicker{text-transform:uppercase;letter-spacing:.12em;font-size:13px;color:var(--ink);font-weight:600;margin:0 0 8px}\n.ax-head h1{margin:0 0 16px}\n.ax-head p{max-width:720px;color:var(--muted);margin:0}\n.ax-grid{display:grid;grid-template-columns:260px minmax(0,1fr);gap:64px;align-items:start}\n.ax-toc{position:sticky;top:190px;padding-left:14px;margin-left:-14px;font-size:14px;line-height:1.4;max-height:calc(100vh - 210px);overflow:auto;padding-right:8px}\n.ax-toc h3{font-size:12px;text-transform:uppercase;letter-spacing:.12em;color:var(--ink);font-weight:600;margin:0 0 12px}\n.ax-toc ul{list-style:none;margin:0 0 28px;padding:0}\n.ax-toc li{margin:0}.ax-toc h3 a.ax-h{display:inline;padding:0;border:0;background:none;color:inherit}.ax-toc h3 a.ax-h:hover{text-decoration:underline}\n.ax-toc a{display:block;position:relative;padding:5px 0;color:var(--ink);text-decoration:none}.ax-toc a[href^=\"#\"]{display:grid;grid-template-columns:30px minmax(0,1fr);align-items:baseline}\n.ax-toc a:hover .t,.ax-toc a.ax-x:hover{text-decoration:underline;text-underline-offset:3px}.ax-toc a.is-active::before{content:\"\";position:absolute;left:-14px;top:6px;bottom:6px;width:2px;background:var(--accent)}.ax-toc a.ax-x::after{content:\" \u2192\"}\n.ax-toc a .n{font-weight:600;color:var(--ink)}\n.ax-toc em,.ax-art h5 em{font-style:normal;font-size:11px;text-transform:uppercase;letter-spacing:.08em;background:var(--accent);color:#000;padding:2px 6px;border-radius:3px;vertical-align:middle;margin-left:4px}\n.ax-main{max-width:740px}\n.ax-art{padding:8px 0 36px;margin-bottom:36px;border-bottom:1px solid var(--line);scroll-margin-top:170px}\n.ax-art h5{margin:0 0 16px}\n.ax-art h6{margin:24px 0 8px}\n.ax-art p{margin:0 0 14px}\n.ax-art ul{margin:0 0 14px;padding-left:22px}\n.ax-art li{margin-bottom:10px}\n.ax-art mark{background:var(--accent-pale);color:inherit;padding:0 2px}\n.ax-new{background:var(--cream);padding:28px 28px 20px;border:1px solid var(--line);border-radius:6px}\n.ax-bref{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:0 0 20px}\n.ax-bref strong{font-size:12px;text-transform:uppercase;letter-spacing:.1em;margin-right:4px}\n.ax-bref span{background:#fff;border:1px solid var(--line);border-radius:999px;padding:4px 12px;font-size:14px}\n.ax-spec{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;list-style:none;padding:0!important;margin:16px 0 0}\n.ax-spec li{margin:0}\n.ax-spec a{display:block;height:100%;padding:16px 18px;border:1px solid var(--line);border-radius:6px;text-decoration:none;color:var(--ink);font-size:15px;line-height:1.4;background:#fff}\n.ax-spec a:hover{border-color:var(--ink)}\n.ax-spec a::after{content:\" \u2192\"}\n@media (max-width:900px){.ax-grid{grid-template-columns:1fr;gap:24px}.ax-toc{position:static;max-height:none;border:1px solid var(--line);border-radius:6px;padding:16px}.ax-contrat{padding-top:40px;font-size:16px}.ax-new{padding:20px 16px 12px}}\n<\/style><div class=\"ax-contrat\">\n<header class=\"ax-head\"><p class=\"ax-kicker\">Contrat de services sp\u00e9cifique \u00b7 Version d\u2019octobre 2026<\/p><h1>Conception graphique, vid\u00e9o et illustration<\/h1><p>Ce contrat s\u2019applique conjointement avec le <a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">contrat de services g\u00e9n\u00e9ral<\/a>. En cas de divergence, il pr\u00e9vaut pour le domaine vis\u00e9.<\/p><\/header>\n<div class=\"ax-grid\">\n<nav class=\"ax-toc\" aria-label=\"Sommaire\"><h3>Ce contrat<\/h3><ul><li><a href=\"#art-1\"><span class=\"n\">1<\/span><span class=\"t\">Objet<\/span><\/a><\/li><li><a href=\"#art-2\"><span class=\"n\">2<\/span><span class=\"t\">Port\u00e9e des services inclus<\/span><\/a><\/li><li><a href=\"#art-3\"><span class=\"n\">3<\/span><span class=\"t\">Obligations d\u2019Alexem Studio<\/span><\/a><\/li><li><a href=\"#art-4\"><span class=\"n\">4<\/span><span class=\"t\">Responsabilit\u00e9s du client<\/span><\/a><\/li><li><a href=\"#art-5\"><span class=\"n\">5<\/span><span class=\"t\">Outils externes et ressources sous licence<\/span><\/a><\/li><li><a href=\"#art-6\"><span class=\"n\">6<\/span><span class=\"t\">Propri\u00e9t\u00e9 intellectuelle<\/span><\/a><\/li><li><a href=\"#art-7\"><span class=\"n\">7<\/span><span class=\"t\">Erreurs et omissions<\/span><\/a><\/li><li><a href=\"#art-8\"><span class=\"n\">8<\/span><span class=\"t\">Limitation de responsabilit\u00e9<\/span><\/a><\/li><li><a href=\"#art-9\"><span class=\"n\">9<\/span><span class=\"t\">Force majeure<\/span><\/a><\/li><li><a href=\"#art-10\"><span class=\"n\">10<\/span><span class=\"t\">Dur\u00e9e<\/span><\/a><\/li><li><a href=\"#art-11\"><span class=\"n\">11<\/span><span class=\"t\">Acceptation<\/span><\/a><\/li><\/ul><h3>Contrat g\u00e9n\u00e9ral<\/h3><ul><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">Contrat de services g\u00e9n\u00e9ral<\/a><\/li><\/ul><h3>Autres contrats sp\u00e9cifiques<\/h3><ul><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-banks-plans-volume\/\">Banques, plans et ententes bas\u00e9es sur le volume d\u2019heures<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-web-design\/\">Conception web<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-hosting-e-mail-domain-and-website-management\/\">Gestion d\u2019h\u00e9bergement, de courriels, de domaines et de sites web<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-development-or-redesign-of-visual-identity-branding\/\">D\u00e9veloppement ou refonte d\u2019identit\u00e9 visuelle (branding)<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-writing-editing-translation-and-content-optimization\/\">R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-content-organic-social-media-newsletters\/\">Gestion et production de contenu organique (m\u00e9dias sociaux, infolettres, site web)<\/a><\/li><\/ul><\/nav>\n<main class=\"ax-main\"><section id=\"art-1\" class=\"ax-art\"><h5>1. Objet<\/h5><p>Le pr\u00e9sent contrat de services d\u00e9finit les conditions applicables aux services de conception graphique, de production vid\u00e9o et d\u2019illustration fournis par Alexem Studio Inc. (ci-apr\u00e8s <span>\u00ab Alexem Studio \u00bb). En acceptant une soumission ou en mandatant Alexem Studio pour un projet de conception graphique vid\u00e9o ou d\u2019illustration, ou en autorisant de toute autre mani\u00e8re le d\u00e9but des travaux (notamment par une confirmation verbale ou \u00e9crite, y compris par courriel), le client accepte de se conformer int\u00e9gralement au pr\u00e9sent contrat. <\/span><\/p><\/section><section id=\"art-2\" class=\"ax-art\"><h5>2. Port\u00e9e des services inclus<\/h5><p>Les services de conception graphique, vid\u00e9o et d\u2019illustration comprennent:<\/p><ul><li>La cr\u00e9ation originale de visuels, illustrations, infographies et animations<\/li><li>La conception de mat\u00e9riel graphique destin\u00e9 \u00e0 l\u2019impression ou au num\u00e9rique<\/li><li>La production et le montage de vid\u00e9os ou capsules promotionnelles (motion design, animation, montage simple)<\/li><li>L\u2019utilisation de ressources issues de banques sous licence (images, polices, musiques, vid\u00e9os, ic\u00f4nes, textures, gabarits)<\/li><li>La combinaison de cr\u00e9ations originales et de ressources externes, selon le budget et la port\u00e9e du mandat<\/li><li>La remise des fichiers finaux dans les formats convenus (PDF, PNG, AI, PSD, MP4, etc.)<\/li><\/ul><p>Toute prestation non sp\u00e9cifi\u00e9e dans la soumission accept\u00e9e doit faire l\u2019objet d\u2019un mandat distinct.<\/p><\/section><section id=\"art-3\" class=\"ax-art\"><h5>3. Obligations d\u2019Alexem Studio<\/h5><p>Alexem Studio s\u2019engage \u00e0:<\/p><ul><li>Fournir des cr\u00e9ations professionnelles conformes aux sp\u00e9cifications accept\u00e9es<\/li><li>Utiliser uniquement des \u00e9l\u00e9ments originaux ou sous licence l\u00e9gale<\/li><li>Remettre les fichiers finaux une fois le projet compl\u00e9t\u00e9<\/li><li>Transf\u00e9rer au client un droit d\u2019utilisation exclusif sur les cr\u00e9ations finales, une fois le projet pay\u00e9 en totalit\u00e9<\/li><\/ul><p><strong>Engagement de moyens et bonne foi:<\/strong><\/p><p>Les services sont rendus avec une obligation de moyens, de bonne foi, selon les connaissances, comp\u00e9tences et informations disponibles au moment du projet. Alexem Studio ne peut garantir ni \u00eatre tenu responsable de d\u00e9fauts, probl\u00e8mes ou risques hors de son champ de connaissance raisonnable, hors de sa comp\u00e9tence ou hors d\u2019une demande explicite du client de les g\u00e9rer.<\/p><\/section><section id=\"art-4\" class=\"ax-art\"><h5>4. Responsabilit\u00e9s du client<\/h5><p>Le client doit: <\/p><ul><li>Fournir des informations claires et pr\u00e9cises sur le contenu ou le mat\u00e9riel \u00e0 produire<\/li><li>Fournir tout \u00e9l\u00e9ment obligatoire qu\u2019il souhaite voir int\u00e9gr\u00e9 (logos, photos internes, vid\u00e9os brutes, slogans, textes, donn\u00e9es)<\/li><li>Garantir qu\u2019il d\u00e9tient les droits sur tout le contenu transmis (images, vid\u00e9os, musique, polices, textes)<\/li><li>Se montrer disponible et collaboratif en tout temps avec Alexem Studio afin notamment de relire, valider l\u2019exactitude des contenus avant publication et v\u00e9rifier et approuver les livrables dans un d\u00e9lai raisonnable, convenus ou prescrits par Alexem Studio.<\/li><\/ul><p><strong>Responsabilit\u00e9 sp\u00e9cifiques:<\/strong><\/p><ul><li>Le client re\u00e7oit syst\u00e9matiquement des \u00e9preuves num\u00e9riques pour validation. Une r\u00e9ponse affirmative par courriel constitue une approbation officielle.<\/li><li>Des \u00e9preuves imprim\u00e9es couleur peuvent \u00eatre fournies sur demande, avec d\u00e9lais et frais additionnels.<\/li><li>Les variations normales de couleurs, encres ou stocks li\u00e9s aux proc\u00e9d\u00e9s d\u2019impression sont consid\u00e9r\u00e9es comme acceptables et ne rel\u00e8vent pas de la responsabilit\u00e9 d\u2019Alexem Studio.<\/li><li>Toute r\u00e9clamation li\u00e9e \u00e0 un mat\u00e9riel fourni par le client demeure sous sa responsabilit\u00e9<\/li><\/ul><\/section><section id=\"art-5\" class=\"ax-art\"><h5>5. Outils externes et ressources sous licence<\/h5><p>Alexem Studio peut, selon le budget et la port\u00e9e du mandat, utiliser des services externes ou des outils d\u2019intelligence artificielle g\u00e9n\u00e9rative <span>(ex. DALL\u00b7E, Adobe Firefly, MidJourney, Artlist, banques d\u2019images, musiques, vid\u00e9os ou illustrations sous licence). Ces outils sont employ\u00e9s de mani\u00e8re professionnelle et conforme aux conditions de leurs fournisseurs. Le client reconna\u00eet que leur utilisation ne conf\u00e8re pas l\u2019exclusivit\u00e9 mondiale et que les droits d\u2019utilisation du livrable final sont limit\u00e9s aux conditions pr\u00e9vues par ces plateformes.<\/span><\/p><p><strong>Concernant les polices d\u2019\u00e9criture:<\/strong><\/p><ul><li>Alexem Studio int\u00e8gre dans ses cr\u00e9ations uniquement des polices libres de droits ou sous licence commerciale valide.<\/li><li>Lorsque la soumission inclut un droit de transfert, Alexem Studio peut transf\u00e9rer au client une licence d\u2019utilisation limit\u00e9e aux livrables livr\u00e9s (ex. logo, charte graphique, site web). <\/li><li>Sauf si cela est sp\u00e9cifiquement pr\u00e9vu dans la soumission, les licences de polices propos\u00e9es ou sugg\u00e9r\u00e9es pour une utilisation directe par le client (installation sur ses ordinateurs, logiciels ou syst\u00e8mes internes) sont exclues et demeurent \u00e0 la charge du client.<\/li><\/ul><\/section><section id=\"art-6\" class=\"ax-art\"><h5>6. Propri\u00e9t\u00e9 intellectuelle<\/h5><ul><li>Les fichiers sources, esquisses, maquettes, montages et concepts demeurent la propri\u00e9t\u00e9 d\u2019Alexem Studio jusqu\u2019au paiement complet<\/li><li>Apr\u00e8s paiement, le client re\u00e7oit un droit d\u2019utilisation exclusif sur les cr\u00e9ations finales livr\u00e9es, pour les usages pr\u00e9vus.<\/li><li>Le client reconna\u00eet qu\u2019il ne peut revendiquer une exclusivit\u00e9 mondiale sur des \u00e9l\u00e9ments provenant de banques externes ou d\u2019outils g\u00e9n\u00e9ratifs.<\/li><\/ul><\/section><section id=\"art-7\" class=\"ax-art\"><h5>7. Erreurs et omissions<\/h5><ul><li>Alexem Studio prend toutes les pr\u00e9cautions raisonnables pour livrer un travail de qualit\u00e9.<\/li><li>En cas d\u2019erreur humaine ou technique, sa responsabilit\u00e9 se limite \u00e0 la correction de l\u2019erreur dans un d\u00e9lai raisonnable.<\/li><li>Alexem Studio ne peut \u00eatre tenu responsable d\u2019erreurs ou de d\u00e9fauts non signal\u00e9s par le client lors du processus de validation, ni de probl\u00e8mes non d\u00e9celables ou connus au moment de la livraison<\/li><li>Apr\u00e8s approbation, toute modification demand\u00e9e entra\u00eene des d\u00e9lais et des frais suppl\u00e9mentaires. Si la production est d\u00e9j\u00e0 lanc\u00e9e, le client assume le co\u00fbt initial complet ainsi que le co\u00fbt de la nouvelle production.<\/li><li>Les variations normales de couleurs, d\u2019encres, papiers ou supports d\u2019impression entre une \u00e9preuve num\u00e9rique et le r\u00e9sultat final sont consid\u00e9r\u00e9es comme acceptables et ne rel\u00e8ve pas de la responsabilit\u00e9 d\u2019Alexem Studio.<\/li><li>Toute erreur d\u00e9couverte apr\u00e8s impression ou production demeure sous la responsabilit\u00e9 du client, et tout r\u00e9impression ou correction est \u00e0 sa charge. <\/li><li>Toute perte indirecte (pertes de revenus, atteinte \u00e0 la r\u00e9putation, perte de client\u00e8le) est exclue. <\/li><\/ul><\/section><section id=\"art-8\" class=\"ax-art\"><h5>8. Limitation de responsabilit\u00e9<\/h5><p>Alexem Studio ne peut \u00eatre tenu responsable de:<\/p><ul><li>L\u2019utilisation non autoris\u00e9e par le client d\u2019\u00e9l\u00e9ments graphiques, vid\u00e9os ou musiques fournis par lui<\/li><li>Toute r\u00e9clamation de tiers li\u00e9e \u00e0 du mat\u00e9riel transmis par le client<\/li><li>L\u2019utilisation de ces cr\u00e9ations en dehors de leur contexte pr\u00e9vu (modification par un tiers, r\u00e9utilisation non-autoris\u00e9e)<\/li><li>Les \u00e9carts de rendu entre les \u00e9preuves num\u00e9riques valid\u00e9es et les r\u00e9sultats d\u2019impression finaux, lesquels d\u00e9pendent de proc\u00e9d\u00e9s industriels hors de notre contr\u00f4le<\/li><li>L\u2019impact commercial, financier ou r\u00e9putationnel des visuels ou vid\u00e9os cr\u00e9\u00e9s<\/li><\/ul><p>En toute circonstance, la responsabilit\u00e9 d\u2019Alexem Studio, si elle devait \u00eatre engag\u00e9e, est strictement limit\u00e9e au montant pay\u00e9 par le client pour le mandat de conception graphique, vid\u00e9o ou d\u2019illustration dans les six (6) mois pr\u00e9c\u00e9dant l\u2019incident.<\/p><\/section><section id=\"art-9\" class=\"ax-art\"><h5>9. Force majeure<\/h5><p><span>Alexem Studio ne peut \u00eatre tenu responsable d\u2019un retard ou d\u00e9faut d\u2019ex\u00e9cution caus\u00e9 par un \u00e9v\u00e9nement hors de son contr\u00f4le, incluant catastrophes naturelles, pannes g\u00e9n\u00e9ralis\u00e9es, gr\u00e8ves, pand\u00e9mies ou d\u00e9faillances de fournisseurs tiers.<\/span><\/p><\/section><section id=\"art-10\" class=\"ax-art\"><h5>10. Dur\u00e9e<\/h5><p>Le pr\u00e9sent contrat est en vigueur \u00e0 compter de sa signature jusqu\u2019\u00e0 l\u2019ex\u00e9cution compl\u00e8te des services, \u00e0 moins qu\u2019il ne soit r\u00e9sili\u00e9 conform\u00e9ment aux modalit\u00e9s pr\u00e9vues au Contrat de services \u2013 G\u00e9n\u00e9ral.<\/p><\/section><section id=\"art-11\" class=\"ax-art\"><h5>11. Acceptation<\/h5><p>En acceptant une soumission de conception graphique, vid\u00e9o ou d\u2019illustration aupr\u00e8s d\u2019Alexem Studio, ou en autorisant de toute autre mani\u00e8re le d\u00e9but des travaux (notamment par une confirmation verbale ou \u00e9crite, y compris par courriel), le client reconna\u00eet:<\/p><ul><li>Avoir pris connaissance du pr\u00e9sent contrat de services <span>\u00ab Conception graphique, vid\u00e9o et illustration \u00bb et l\u2019accepter dans son int\u00e9gralit\u00e9<\/span><\/li><li>Avoir pris connaissance et accepter le <span>\u00ab Contrat de services (SLA) \u2013 G\u00e9n\u00e9ral \u00bb lequel fait partie int\u00e9grante des pr\u00e9sentes<\/span> <\/li><li>Avoir pris connaissance et, le cas \u00e9ch\u00e9ant, accepter les autres contrats de services sp\u00e9cifiques applicables \u00e0 son mandat (p. ex. Conception web; Branding; R\u00e9daction\/SEO; Gestion et production de contenu organique), lesquels pr\u00e9valent sur leurs domaines respectifs<\/li><\/ul><\/section>\n<section id=\"autres\" class=\"ax-art\" style=\"border-bottom:0\"><h5>Contrat g\u00e9n\u00e9ral et autres contrats sp\u00e9cifiques<\/h5><ul class=\"ax-spec\"><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">Contrat de services g\u00e9n\u00e9ral<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-banks-plans-volume\/\">Banques, plans et ententes bas\u00e9es sur le volume d\u2019heures<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-web-design\/\">Conception web<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-hosting-e-mail-domain-and-website-management\/\">Gestion d\u2019h\u00e9bergement, de courriels, de domaines et de sites web<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-development-or-redesign-of-visual-identity-branding\/\">D\u00e9veloppement ou refonte d\u2019identit\u00e9 visuelle (branding)<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-writing-editing-translation-and-content-optimization\/\">R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-content-organic-social-media-newsletters\/\">Gestion et production de contenu organique (m\u00e9dias sociaux, infolettres, site web)<\/a><\/li><\/ul><\/section>\n<\/main><\/div><\/div>\n<script nowprocket=\"\" data-cfasync=\"false\">(function(){var a=[].slice.call(document.querySelectorAll('.ax-toc a[href^=\"#\"]'));var s=a.map(function(x){return document.getElementById(x.getAttribute('href').slice(1))});a.forEach(function(x,k){x.addEventListener('click',function(ev){ev.preventDefault();ev.stopImmediatePropagation();var y=s[k].getBoundingClientRect().top+window.scrollY-170;var h=document.documentElement,o=h.style.scrollBehavior;h.style.scrollBehavior='auto';window.scrollTo(0,y);h.style.scrollBehavior=o;u();history.replaceState(null,'','#'+s[k].id);},true)});function u(){var y=window.scrollY+200,i=0;s.forEach(function(e,k){if(e&&e.getBoundingClientRect().top+window.scrollY<=y)i=k});a.forEach(function(x,k){x.classList.toggle('is-active',k===i)})}window.addEventListener('scroll',u,{passive:true});u();})();<\/script>","protected":false},"excerpt":{"rendered":"<p>Contrat de services sp\u00e9cifique \u00b7 Version d\u2019octobre 2026 Conception graphique, vid\u00e9o et illustration Ce contrat s\u2019applique conjointement avec le contrat de services g\u00e9n\u00e9ral. En cas de divergence, il pr\u00e9vaut pour le domaine vis\u00e9. Ce contrat 1Objet 2Port\u00e9e des services inclus 3Obligations d\u2019Alexem Studio 4Responsabilit\u00e9s du client 5Outils externes et ressources sous licence 6Propri\u00e9t\u00e9 intellectuelle 7Erreurs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29180,"parent":22887,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37767","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Level Agreement (SLA) Design &amp; websites | Alexem Studio<\/title>\n<meta name=\"description\" content=\"Service level agreement between Alexem Studio and its clients. 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