{"id":37809,"date":"2025-09-24T18:44:58","date_gmt":"2025-09-24T22:44:58","guid":{"rendered":"https:\/\/alexemstudio.com\/writing-editing-translation-and-content-optimization\/"},"modified":"2026-10-04T17:39:26","modified_gmt":"2026-10-04T21:39:26","slug":"sla-writing-editing-translation-and-content-optimization","status":"publish","type":"page","link":"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-writing-editing-translation-and-content-optimization\/","title":{"rendered":"Writing, editing, translation and content optimization"},"content":{"rendered":"<style>\n.ax-contrat{--ink:#111;--muted:#5b5b5b;--line:#e6e2dc;--cream:#f8f8f8;--accent:#ffa1fd;--accent-pale:#ffe8ff;max-width:1180px;margin:0 auto;padding:64px 24px 96px;color:var(--ink);font-size:17px;line-height:1.7}\n.ax-contrat *{box-sizing:border-box}\n.ax-head{border-bottom:1px solid var(--line);padding-bottom:32px;margin-bottom:48px}\n.ax-head .ax-kicker{text-transform:uppercase;letter-spacing:.12em;font-size:13px;color:var(--ink);font-weight:600;margin:0 0 8px}\n.ax-head h1{margin:0 0 16px}\n.ax-head p{max-width:720px;color:var(--muted);margin:0}\n.ax-grid{display:grid;grid-template-columns:260px minmax(0,1fr);gap:64px;align-items:start}\n.ax-toc{position:sticky;top:190px;padding-left:14px;margin-left:-14px;font-size:14px;line-height:1.4;max-height:calc(100vh - 210px);overflow:auto;padding-right:8px}\n.ax-toc h3{font-size:12px;text-transform:uppercase;letter-spacing:.12em;color:var(--ink);font-weight:600;margin:0 0 12px}\n.ax-toc ul{list-style:none;margin:0 0 28px;padding:0}\n.ax-toc li{margin:0}.ax-toc h3 a.ax-h{display:inline;padding:0;border:0;background:none;color:inherit}.ax-toc h3 a.ax-h:hover{text-decoration:underline}\n.ax-toc a{display:block;position:relative;padding:5px 0;color:var(--ink);text-decoration:none}.ax-toc a[href^=\"#\"]{display:grid;grid-template-columns:30px minmax(0,1fr);align-items:baseline}\n.ax-toc a:hover .t,.ax-toc a.ax-x:hover{text-decoration:underline;text-underline-offset:3px}.ax-toc a.is-active::before{content:\"\";position:absolute;left:-14px;top:6px;bottom:6px;width:2px;background:var(--accent)}.ax-toc a.ax-x::after{content:\" \u2192\"}\n.ax-toc a .n{font-weight:600;color:var(--ink)}\n.ax-toc em,.ax-art h5 em{font-style:normal;font-size:11px;text-transform:uppercase;letter-spacing:.08em;background:var(--accent);color:#000;padding:2px 6px;border-radius:3px;vertical-align:middle;margin-left:4px}\n.ax-main{max-width:740px}\n.ax-art{padding:8px 0 36px;margin-bottom:36px;border-bottom:1px solid var(--line);scroll-margin-top:170px}\n.ax-art h5{margin:0 0 16px}\n.ax-art h6{margin:24px 0 8px}\n.ax-art p{margin:0 0 14px}\n.ax-art ul{margin:0 0 14px;padding-left:22px}\n.ax-art li{margin-bottom:10px}\n.ax-art mark{background:var(--accent-pale);color:inherit;padding:0 2px}\n.ax-new{background:var(--cream);padding:28px 28px 20px;border:1px solid var(--line);border-radius:6px}\n.ax-bref{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:0 0 20px}\n.ax-bref strong{font-size:12px;text-transform:uppercase;letter-spacing:.1em;margin-right:4px}\n.ax-bref span{background:#fff;border:1px solid var(--line);border-radius:999px;padding:4px 12px;font-size:14px}\n.ax-spec{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;list-style:none;padding:0!important;margin:16px 0 0}\n.ax-spec li{margin:0}\n.ax-spec a{display:block;height:100%;padding:16px 18px;border:1px solid var(--line);border-radius:6px;text-decoration:none;color:var(--ink);font-size:15px;line-height:1.4;background:#fff}\n.ax-spec a:hover{border-color:var(--ink)}\n.ax-spec a::after{content:\" \u2192\"}\n@media (max-width:900px){.ax-grid{grid-template-columns:1fr;gap:24px}.ax-toc{position:static;max-height:none;border:1px solid var(--line);border-radius:6px;padding:16px}.ax-contrat{padding-top:40px;font-size:16px}.ax-new{padding:20px 16px 12px}}\n<\/style><div class=\"ax-contrat\">\n<header class=\"ax-head\"><p class=\"ax-kicker\">Contrat de services sp\u00e9cifique \u00b7 Version d\u2019octobre 2026<\/p><h1>R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu<\/h1><p>Ce contrat s\u2019applique conjointement avec le <a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">contrat de services g\u00e9n\u00e9ral<\/a>. En cas de divergence, il pr\u00e9vaut pour le domaine vis\u00e9.<\/p><\/header>\n<div class=\"ax-grid\">\n<nav class=\"ax-toc\" aria-label=\"Sommaire\"><h3>Ce contrat<\/h3><ul><li><a href=\"#art-1\"><span class=\"n\">1<\/span><span class=\"t\">Objet<\/span><\/a><\/li><li><a href=\"#art-2\"><span class=\"n\">2<\/span><span class=\"t\">Port\u00e9e des services inclus<\/span><\/a><\/li><li><a href=\"#art-3\"><span class=\"n\">3<\/span><span class=\"t\">Obligations d\u2019Alexem Studio<\/span><\/a><\/li><li><a href=\"#art-4\"><span class=\"n\">4<\/span><span class=\"t\">Responsabilit\u00e9s du client<\/span><\/a><\/li><li><a href=\"#art-5\"><span class=\"n\">5<\/span><span class=\"t\">Outils externes et ressources sous licence<\/span><\/a><\/li><li><a href=\"#art-6\"><span class=\"n\">6<\/span><span class=\"t\">Propri\u00e9t\u00e9 intellectuelle<\/span><\/a><\/li><li><a href=\"#art-7\"><span class=\"n\">7<\/span><span class=\"t\">Erreurs et omissions<\/span><\/a><\/li><li><a href=\"#art-8\"><span class=\"n\">8<\/span><span class=\"t\">Force majeure<\/span><\/a><\/li><li><a href=\"#art-9\"><span class=\"n\">9<\/span><span class=\"t\">Dur\u00e9e<\/span><\/a><\/li><li><a href=\"#art-10\"><span class=\"n\">10<\/span><span class=\"t\">Acceptation<\/span><\/a><\/li><\/ul><h3>Contrat g\u00e9n\u00e9ral<\/h3><ul><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">Contrat de services g\u00e9n\u00e9ral<\/a><\/li><\/ul><h3>Autres contrats sp\u00e9cifiques<\/h3><ul><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-banks-plans-volume\/\">Banques, plans et ententes bas\u00e9es sur le volume d\u2019heures<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-web-design\/\">Conception web<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-hosting-e-mail-domain-and-website-management\/\">Gestion d\u2019h\u00e9bergement, de courriels, de domaines et de sites web<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-graphic-design-video-and-illustration\/\">Conception graphique, vid\u00e9o et illustration<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-development-or-redesign-of-visual-identity-branding\/\">D\u00e9veloppement ou refonte d\u2019identit\u00e9 visuelle (branding)<\/a><\/li><li><a class=\"ax-x\" href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-content-organic-social-media-newsletters\/\">Gestion et production de contenu organique (m\u00e9dias sociaux, infolettres, site web)<\/a><\/li><\/ul><\/nav>\n<main class=\"ax-main\"><section id=\"art-1\" class=\"ax-art\"><h5>1. Objet<\/h5><p><span>Le pr\u00e9sent contrat de services d\u00e9finit les conditions applicables aux services de r\u00e9daction, r\u00e9vision, traduction et optimisation de contenu fournis par Alexem Studio Inc. (ci-apr\u00e8s \u00ab Alexem Studio \u00bb). Ces services peuvent \u00eatre rendus dans le cadre d\u2019un mandat exclusif ou comme partie int\u00e9grante d\u2019un projet plus large (conception web, branding, marketing). En acceptant une soumission incluant de tels services, ou en autorisant de toute autre mani\u00e8re le d\u00e9but des travaux (notamment par une confirmation verbale ou \u00e9crite, y compris par courriel), le client accepte de se conformer int\u00e9gralement au pr\u00e9sent contrat.<\/span><\/p><\/section><section id=\"art-2\" class=\"ax-art\"><h5>2. Port\u00e9e des services inclus<\/h5><p><span>Les services de contenu comprennent :<\/span><\/p><ul><li><span>La r\u00e9daction de textes originaux (sites web, articles, infolettres, documents promotionnels, m\u00e9dias sociaux)<\/span><span><br\/><\/span><\/li><li><span>La r\u00e9vision ou l\u2019adaptation de textes fournis par le client<\/span><span><br\/><\/span><\/li><li><span>La traduction de textes existants (anglais\/fran\u00e7ais ou autres langues, selon disponibilit\u00e9)<\/span><span><br\/><\/span><\/li><li><span>L\u2019optimisation SEO des contenus fournis ou cr\u00e9\u00e9s (structure, balises, mots-cl\u00e9s, m\u00e9tadonn\u00e9es)<\/span><span><br\/><\/span><\/li><li><span>La remise des contenus dans les formats convenus (Word, Google Docs, int\u00e9gration web, etc.)<\/span><\/li><\/ul><p><span>Toute prestation non sp\u00e9cifi\u00e9e dans la soumission accept\u00e9e doit faire l\u2019objet d\u2019un mandat distinct.<\/span><\/p><\/section><section id=\"art-3\" class=\"ax-art\"><h5>3. Obligations d\u2019Alexem Studio<\/h5><p><span>Alexem Studio s\u2019engage \u00e0 :<\/span><\/p><ul><li><span>Fournir des contenus conformes aux sp\u00e9cifications convenues dans la soumission<\/span><span><br\/><\/span><\/li><li><span>Produire des textes selon les bonnes pratiques de r\u00e9daction et de SEO<\/span><span><br\/><\/span><\/li><li><span>Utiliser des outils et ressources de r\u00e9f\u00e9rence fiables, incluant des logiciels professionnels, des solutions d\u2019intelligence artificielle (ex. ChatGPT professionnel), ainsi que des r\u00e9viseurs ou traducteurs externes qualifi\u00e9s au besoin<\/span><\/li><li><span>Adapter et v\u00e9rifier les textes g\u00e9n\u00e9r\u00e9s ou traduits avant livraison<\/span><span><br\/><\/span><\/li><\/ul><p><strong>Engagement de moyens et bonne foi :<\/strong><\/p><p><span>Les services sont rendus avec une obligation de moyens, de bonne foi, selon les connaissances, comp\u00e9tences et informations disponibles au moment du projet. Les pratiques linguistiques, marketing et SEO \u00e9voluent r\u00e9guli\u00e8rement, et Alexem Studio ne fournit pas de vigie continue hors d\u2019un mandat distinct.<\/span><\/p><\/section><section id=\"art-4\" class=\"ax-art\"><h5>4. Responsabilit\u00e9s du client<\/h5><p><span>Le client doit :<\/span><\/p><ul><li><span>Fournir toutes les informations n\u00e9cessaires, exactes et \u00e0 jour, pour permettre la production des contenus<\/span><span><br\/><\/span><\/li><li><span>Se montrer disponible afin de v\u00e9rifier et approuver les textes avant diffusion. Toute erreur non signal\u00e9e au moment de la validation demeure sous la responsabilit\u00e9 du client. Les rectifications ou errata post-diffusion sont \u00e0 sa charge<\/span><\/li><li><span>Garantir qu\u2019il d\u00e9tient les droits sur tout contenu fourni (textes, slogans, images, extraits) Toute r\u00e9clamation li\u00e9e \u00e0 du contenu fourni par le client demeure sous sa responsabilit\u00e9.<\/span><\/li><li><span>Reconna\u00eetre que les r\u00e9sultats commerciaux (ventes, visibilit\u00e9, classement SEO) d\u00e9pendent de nombreux facteurs hors du contr\u00f4le d\u2019Alexem Studio (budget marketing, concurrence, algorithmes de moteurs de recherche, strat\u00e9gie globale)<\/span><\/li><\/ul><\/section><section id=\"art-5\" class=\"ax-art\"><h5>5. Outils externes et ressources sous licence<\/h5><p><span>Alexem Studio peut, selon la nature du mandat, recourir \u00e0 des outils externes et \u00e0 des solutions d\u2019intelligence artificielle (ex. ChatGPT, logiciels de correction, outils SEO), ainsi qu\u2019\u00e0 des traducteurs ou r\u00e9viseurs externes qualifi\u00e9s. Ces outils et services sont employ\u00e9s de mani\u00e8re professionnelle et conforme \u00e0 leurs conditions respectives. Le client reconna\u00eet que leur utilisation ne conf\u00e8re pas d\u2019exclusivit\u00e9 mondiale et que les droits d\u2019utilisation du livrable final sont limit\u00e9s aux conditions pr\u00e9vues par ces plateformes.<\/span><\/p><\/section><section id=\"art-6\" class=\"ax-art\"><h5>6. Propri\u00e9t\u00e9 intellectuelle<\/h5><ul><li><span>Alexem Studio prend toutes les pr\u00e9cautions raisonnables pour livrer des contenus de qualit\u00e9<\/span><span><br\/><\/span><\/li><li><span>En cas d\u2019erreur humaine ou technique, sa responsabilit\u00e9 se limite \u00e0 la correction de l\u2019erreur dans un d\u00e9lai raisonnable<\/span><span><br\/><\/span><\/li><li><span>Alexem Studio ne peut \u00eatre tenu responsable d\u2019erreurs non signal\u00e9es par le client lors du processus de validation, ni de probl\u00e8mes non d\u00e9celables ou connus au moment de la livraison<\/span><span><br\/><\/span><\/li><li><span>Toute perte indirecte (pertes de revenus, atteinte \u00e0 la r\u00e9putation, perte de client\u00e8le) est exclue<\/span><\/li><\/ul><\/section><section id=\"art-7\" class=\"ax-art\"><h5>7. Erreurs et omissions<\/h5><ul><li><p><span>Alexem Studio ne peut \u00eatre tenu responsable de :<\/span><\/p><ul><li><span>L\u2019exactitude factuelle d\u2019informations fournies par le client<\/span><span><br\/><\/span><\/li><li><span>Des erreurs ou cons\u00e9quences li\u00e9es \u00e0 la r\u00e9utilisation de contenus par des tiers<\/span><span><br\/><\/span><\/li><li><span>Des performances commerciales, financi\u00e8res ou r\u00e9putationnelles attribu\u00e9es aux textes cr\u00e9\u00e9s ou optimis\u00e9s<\/span><span><br\/><\/span><\/li><li><span>Des classements SEO ou positions dans les moteurs de recherche, qui d\u00e9pendent d\u2019algorithmes tiers ind\u00e9pendants<\/span><span><br\/><\/span><\/li><li><span>Des \u00e9volutions futures des pratiques SEO ou des r\u00e8gles de communication qui rendraient les contenus moins performants avec le temps<\/span><span><br\/><\/span><\/li><\/ul><p><span>En toute circonstance, la responsabilit\u00e9 maximale d\u2019Alexem Studio, si elle devait \u00eatre engag\u00e9e, est strictement limit\u00e9e au montant pay\u00e9 par le client pour le mandat de contenu dans les six (6) mois pr\u00e9c\u00e9dant l\u2019incident.<\/span><\/p><\/li><\/ul><\/section><section id=\"art-8\" class=\"ax-art\"><h5>8. Force majeure<\/h5><p><span>Alexem Studio ne peut \u00eatre tenu responsable d\u2019un retard ou d\u00e9faut d\u2019ex\u00e9cution caus\u00e9 par un \u00e9v\u00e9nement hors de son contr\u00f4le, incluant pannes, gr\u00e8ves, pand\u00e9mies ou changements majeurs d\u2019algorithmes impos\u00e9s par les moteurs de recherche.<\/span><\/p><\/section><section id=\"art-9\" class=\"ax-art\"><h5>9. Dur\u00e9e<\/h5><p><span>Le pr\u00e9sent contrat est en vigueur \u00e0 compter de sa signature jusqu\u2019\u00e0 l\u2019ex\u00e9cution compl\u00e8te des services, \u00e0 moins qu\u2019il ne soit r\u00e9sili\u00e9 conform\u00e9ment aux modalit\u00e9s pr\u00e9vues au Contrat de services \u2013 G\u00e9n\u00e9ral.<\/span><\/p><\/section><section id=\"art-10\" class=\"ax-art\"><h5>10. Acceptation<\/h5><ul><li><p><span>En acceptant une soumission incluant des services de r\u00e9daction, r\u00e9vision, traduction ou optimisation de contenu, ou en autorisant de toute autre mani\u00e8re le d\u00e9but des travaux (notamment par une confirmation verbale ou \u00e9crite, y compris par courriel), le client reconna\u00eet :<\/span><\/p><ul><li><span>avoir pris connaissance du pr\u00e9sent contrat de services \u00ab R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu \u00bb et l\u2019accepter dans son int\u00e9gralit\u00e9<\/span><span><br\/><\/span><\/li><\/ul><ul><li><span>avoir pris connaissance et accepter le \u00ab Contrat de services (SLA) \u2013 G\u00e9n\u00e9ral \u00bb lequel fait partie int\u00e9grante des pr\u00e9sentes<\/span><\/li><\/ul><ul><li><span>avoir pris connaissance et, le cas \u00e9ch\u00e9ant, accepter les autres contrats de services sp\u00e9cifiques applicables \u00e0 son mandat (p. ex. Conception web; Branding; Gestion et production de contenu organique), lesquels pr\u00e9valent sur leurs domaines respectifs<\/span><\/li><\/ul><\/li><\/ul><\/section>\n<section id=\"autres\" class=\"ax-art\" style=\"border-bottom:0\"><h5>Contrat g\u00e9n\u00e9ral et autres contrats sp\u00e9cifiques<\/h5><ul class=\"ax-spec\"><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/\">Contrat de services g\u00e9n\u00e9ral<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-banks-plans-volume\/\">Banques, plans et ententes bas\u00e9es sur le volume d\u2019heures<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-web-design\/\">Conception web<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-hosting-e-mail-domain-and-website-management\/\">Gestion d\u2019h\u00e9bergement, de courriels, de domaines et de sites web<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-graphic-design-video-and-illustration\/\">Conception graphique, vid\u00e9o et illustration<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-development-or-redesign-of-visual-identity-branding\/\">D\u00e9veloppement ou refonte d\u2019identit\u00e9 visuelle (branding)<\/a><\/li><li><a href=\"https:\/\/alexemstudio.com\/en\/service-level-agreement\/sla-content-organic-social-media-newsletters\/\">Gestion et production de contenu organique (m\u00e9dias sociaux, infolettres, site web)<\/a><\/li><\/ul><\/section>\n<\/main><\/div><\/div>\n<script nowprocket=\"\" data-cfasync=\"false\">(function(){var a=[].slice.call(document.querySelectorAll('.ax-toc a[href^=\"#\"]'));var s=a.map(function(x){return document.getElementById(x.getAttribute('href').slice(1))});a.forEach(function(x,k){x.addEventListener('click',function(ev){ev.preventDefault();ev.stopImmediatePropagation();var y=s[k].getBoundingClientRect().top+window.scrollY-170;var h=document.documentElement,o=h.style.scrollBehavior;h.style.scrollBehavior='auto';window.scrollTo(0,y);h.style.scrollBehavior=o;u();history.replaceState(null,'','#'+s[k].id);},true)});function u(){var y=window.scrollY+200,i=0;s.forEach(function(e,k){if(e&&e.getBoundingClientRect().top+window.scrollY<=y)i=k});a.forEach(function(x,k){x.classList.toggle('is-active',k===i)})}window.addEventListener('scroll',u,{passive:true});u();})();<\/script>","protected":false},"excerpt":{"rendered":"<p>Contrat de services sp\u00e9cifique \u00b7 Version d\u2019octobre 2026 R\u00e9daction, r\u00e9vision, traduction et optimisation de contenu Ce contrat s\u2019applique conjointement avec le contrat de services g\u00e9n\u00e9ral. En cas de divergence, il pr\u00e9vaut pour le domaine vis\u00e9. Ce contrat 1Objet 2Port\u00e9e des services inclus 3Obligations d\u2019Alexem Studio 4Responsabilit\u00e9s du client 5Outils externes et ressources sous licence 6Propri\u00e9t\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29180,"parent":22887,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37809","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Level Agreement (SLA) Design &amp; websites | Alexem Studio<\/title>\n<meta name=\"description\" content=\"Service level agreement between Alexem Studio and its clients. 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