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Service contract - Web design

1. Purpose
This service agreement defines the terms and conditions applicable to web design and development services provided by Alexem Studio Inc. By accepting a quote or commissioning Alexem Studio for a web design project, the customer agrees to fully comply with this agreement.
2. Scope of included services
  • WordPress/Elementor site design and integration
  • Front-end integration and customization of themes and plugins
  • Basic on-page SEO (content, metadata, structure)
  • Initial configuration of forms, e-mails or related services
  • Delivery of a functional site in accordance with the accepted tender
Scope clarifications and changes
  • Any service not specifically described in the quotation is the subject of a separate mandate.
  • The scope may change during the course of the project (unforeseen technical events, additional requirements). All modifications must be approved in advance in writing (costs and schedule impacts).
  • Recommended planning lead times: 3 to 4 months before target date (ideal), 2 months (possible), less than a month (risky)
  • Bilingual or multilingual sites: more time, resources and hosting required. These requirements are not included by default
  • Browser compatibility: the site is tested on current versions of the main browsers (Chrome, Firefox, Edge, Safari). Older browsers or versions not supported by their publishers may present problems requiring additional, billable development.
3. Obligations of Alexem Studio
  • Provide the services described in the bid, according to industry standards
  • Deliver a functional site in compliance with agreed specifications
  • Hand over administrative access to the customer at the end of the project
  • Provide, where appropriate, basic training in the use of the site
Commitment of means and good faith
  • Services are provided on a best-efforts basis, in good faith, according to the knowledge, skills and information available at the time of the project.
  • A budget contingency is recommended to cover unforeseen events; any change in scope is validated in writing before implementation.
4. Customer’s responsibilities
  • Provide all necessary content and elements (texts, images, videos, logos, access, guidelines) in a timely manner. Missing parts cause delays and may generate additional billable work.
  • Provide and maintain its software licenses (plugins, themes, fonts, third-party services), unless they are included in a plan managed by Alexem Studio (separate contract).
  • Secure administrative access (strong passwords, two-factor authentication)
  • Proofread, validate content before publication and approve deliverables
  • Acknowledge that it remains responsible for the commercial impact of its technological and content choices
Content and input
  • Text input or editing not included in the submission may be billed.
Project progress and schedule
The customer undertakes to designate a single decision-maker with the necessary authority and competence to give final approval to all stages and deliverables of the project. This designation must be communicated in writing to Alexem Studio prior to the start of the mandate. Alexem Studio will only consider feedback and approvals issued by this decision-maker. Any requests or approvals from other parties will not be considered unless officially communicated by the designated decision-maker. The customer acknowledges that obtaining and waiting for multiple, sometimes contradictory, approvals may impact project deadlines and result in additional billable costs.
  • If a customer reality delays completion and the site is blocked to the limit of what Alexem Studio can deliver with the information available, the last payment becomes due at the end of the established schedule.
  • After payment, at the customer’s option :
    • upload without incomplete pages or sections
    • maintenance in a staging environment for a defined additional period (accommodation costs payable)
  • Sections or elements already included in the submission will be integrated at no extra cost when they are released, within a maximum period of six months following the online publication, and subject to Alexem Studio’s schedule and availability. After twelve months, any intervention will be invoiced at the current rates.
5. External tools, extensions and licensed resources
  • Alexem Studio can use external services and professional AI tools (e.g. code generation or optimization wizards, performance analyzers), as well as licensed extensions or resources.
  • When the site is hosted by Alexem Studio as part of a separate plan, premium extensions (plugins/themes) are included with updates for as long as the plan is hosted with Alexem Studio.
  • If the customer self-hosts his site, he is responsible for acquiring and renewing the necessary premium licenses. The site can technically function without updates, but this is strongly discouraged (risk of flaws, bugs, vulnerabilities) and is the customer’s choice.
  • Regular license renewal prices will be communicated to the customer. In the event of non-renewal, Alexem Studio declines all responsibility for flaws, incompatibilities or security problems.
  • Use of third-party tools and resources is subject to their terms and conditions. The customer acknowledges that this does not confer worldwide exclusivity, and that the rights to the final deliverable remain governed by these licenses.
6. Intellectual property and transfer
  • Deliverables (code, design, integrations) remain the property of Alexem Studio until full payment has been received.
  • Once paid, the customer receives an exclusive right to use the delivered site, according to the submission and third-party licenses.
  • Alexem Studio cooperates reasonably in the event of a change of provider (code and database export, domain transfer). The new provider or the customer remains responsible for setting up the new hosting and receiving transfers. Upon acceptance of the hosting by the new provider, the new provider and the customer assume full responsibility for the site.
  • The customer guarantees to hold the rights to all content provided (texts, images, videos, logos).
  • Alexem Studio retains the right to present the project in its portfolio (website and social media).
7. Errors and omissions
  • Alexem Studio takes reasonable precautions to deliver a quality site
  • In the event of human or technical error, the responsibility of Alexem Studio is limited to the correction within a reasonable time.
  • Alexem Studio cannot be held responsible for errors not reported during validation, nor for problems not detected at the time of delivery.
  • Any unauthorized third party intervention, or the addition of users not controlled by Alexem Studio with administrative privileges, invalidates Alexem Studio’s responsibilities and, in the event of failure, will result in charges to restore the previous state.
  • Indirect losses (loss of income, reputation, clientele) are excluded.
8. Limitation of liability
Alexem Studio cannot be held responsible for :
  • Failures, flaws, attacks or interruptions caused by WordPress, its plugins, the host, registrar, CDN or any other external service.
  • Changes, updates, discontinuation of support or price increases by external suppliers
  • Final speed or technical performance, depending in particular on hosting, external resources, actual usage and traffic.
  • Organic referencing (positions), dependent on algorithms and independent factors
  • The behavior of older/unsupported browsers
  • The commercial, financial or reputational impact of the delivered site
In all circumstances, Alexem Studio’s maximum liability, should it be incurred, is limited to the amount paid by the customer for the web design mandate in the six (6) months preceding the incident.
9. Force majeure
Alexem Studio cannot be held responsible for any delay or failure in performance resulting from events beyond its control, including widespread breakdowns, computer attacks, natural disasters, labor disputes or failures of third-party suppliers.
10. Duration, termination and related conditions
  • This contract applies for the duration of the mandate
  • In the event of cancellation by the customer, all hours worked and expenses incurred are due; if fewer hours than the deposit have been used, the difference can be reimbursed, less irrevocable costs and purchases (e.g. extensions).
  • Alexem Studio may terminate the contract in the event of non-payment or breach of contractual obligations.
  • The transfer of sources is conditional on full payment.
  • Site management, hosting, e-mail and domain plans, as well as their financial terms and conditions, are governed by the “Hosting, e-mail, domain and site management” service contract (separate contract).
11. Acceptance
By accepting a web design quote from Alexem Studio, the customer acknowledges:
  • have read the present “Web Design” service contract and accept it in its entirety
  • have read and accepted the “Service Level Agreement (SLA) – General”.
  • have read and, where applicable, accepted the other specific service contracts applicable to its mandate (e.g. Branding; Hosting/email/domain/site management; Copywriting/SEO; Organic content management and production), which take precedence over their respective domains

SPECIFIC SERVICE CONTRACTS (SLA)

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Frequently asked questions

To be eligible for the solidarity offer, you must meet one of the following criteria:

  • Annual sales under $250,000 (proof by abbreviated financial statements or statement from an accountant).
  • Number of employees less than or equal to 3 (written declaration or signed internal form).

The solidarity offer includes a 20% discount on all our regular rates, applicable to the creation of time banks, time plans and package projects for eligible customers.

Banked hours are a fixed volume of hours that you buy in advance and use at your own pace, according to your needs. Hour plans, on the other hand, allocate a number of hours over a set period (usually a month), with an advantageous rate and regular scheduling to ensure our availability. Both options offer flexibility and priority, but hourly plans allow for more continuous management of your projects.

Banks and time plans offer :

  • Flexibility: adapt your hours to your needs during the year.
  • Low rates: benefit from our best hourly rate.
  • Priority: our availability is guaranteed for your projects.

Yes, hour banks are valid for one year from the date of purchase. Make sure you use your hours within this period.

Time banks must be paid in advance of any project or work being carried out. This guarantees our availability and commitment to your projects.

No, we do not provide quotations for projects carried out within the framework of banks or time plans. Quotations are reserved for lump-sum projects and follow our standard rates.

Fixed-price projects include a fixed price and a pre-defined scope. They are suitable for one-off or one-time projects, with costs based on our standard tariff.

We’re a multidisciplinary team combining expertise in design, web conception, UX, video and more. Working with us means access to a full range of creative services to propel your projects forward.