Dernière mise à jour : 19 septembre 2023
Thank you for the trust you have in us! At Alexem Studio, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy is designed to help you understand how we collect, use, store and protect your information when you use our website or engage our branding and web design services.
As a company headquartered in Quebec, Canada, we comply with Quebec’s Act respecting the protection of personal information in the private sector (Law 25), and we take all necessary measures to ensure that your personal data is treated with the utmost care and security.
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the date of the last update.
By using the alexemstudio.com website, you accept the present policy. You are responsible for reviewing the Privacy Policy each time you use the Website to ensure that you are aware of recent changes. If you do not agree to this, please do not access or use Alexem Studio’s website or services.
Our website may contain links to other sites not operated by us. This Privacy Policy does NOT cover external sites and practices of such third parties.
Alexem Studio’s Privacy Officer is Alexandra Emond, owner of Alexem Studio Inc. located at 35 Jean-Leman Candiac QC Quebec Canada. If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us at hello@alexemstudio.com.
Non-personal information is collected for all visitors, but is not identified with you specifically. They include :
This information, collected by Google Analytics, is used internally only, primarily for communication and marketing purposes, to improve your experience on the Alexem Studio website, and to improve our products and services.
Personal information includes:
Personal information may be collected on request in order to offer you a product or service. It may be collected on our website, on our social networks such as Facebook or Instagram, or via one of the platforms in our martech (Marketing + Technologies) ecosystem, such as Mailchimp, Quickbooks Online, Quotient, ClickUp, Adobe Suite, Google Workspace.
No personal information is collected without your knowledge, and you may contact us at any time to have your personal information removed from our customer records or subscriber lists.
This personal information is stored internally in a secure cloud space (Google Workspace with enhanced connection settings) and, like non-personal information, may be used for marketing communication purposes.
Once this data has been transmitted by you to us, with your consent, we keep this information indefinitely in our systems until you explicitly request its deletion.
We use CookieYes to manage cookie consent on our website. To find out more about our use of cookies, please see our Cookie Policy.
We collect/receive information about you in a number of ways. Here are a few examples of collection points:
We will not transfer your personal information to third parties without obtaining your consent, except in the limited circumstances described below:
We require such third parties to use the personal information we transfer to them only for the purposes for which it was transferred and to retain it no longer than is necessary to achieve those purposes.
We retain your personal data for as long as necessary to achieve the purposes set out in this Privacy Policy, or to comply with our legal, regulatory, accounting and tax obligations.
In accordance with the guidelines of Quebec’s Act respecting the protection of personal information in the private sector (Bill 25), all data is stored on secure servers and protected by appropriate security measures.
You can request the deletion of your personal data at any time by filling in the form at the bottom of this page or by contacting us at hello@alexemstudio.com.
To be eligible for the solidarity offer, you must meet one of the following criteria:
The solidarity offer includes a 20% discount on all our regular rates, applicable to the creation of time banks, time plans and package projects for eligible customers.
Banked hours are a fixed volume of hours that you buy in advance and use at your own pace, according to your needs. Hour plans, on the other hand, allocate a number of hours over a set period (usually a month), with an advantageous rate and regular scheduling to ensure our availability. Both options offer flexibility and priority, but hourly plans allow for more continuous management of your projects.
Banks and time plans offer :
Yes, hour banks are valid for one year from the date of purchase. Make sure you use your hours within this period.
Time banks must be paid in advance of any project or work being carried out. This guarantees our availability and commitment to your projects.
No, we do not provide quotations for projects carried out within the framework of banks or time plans. Quotations are reserved for lump-sum projects and follow our standard rates.
Fixed-price projects include a fixed price and a pre-defined scope. They are suitable for one-off or one-time projects, with costs based on our standard tariff.
We’re a multidisciplinary team combining expertise in design, web conception, UX, video and more. Working with us means access to a full range of creative services to propel your projects forward.